Airbnb & Vrbo Vacation Rental Management for Austin

About Us

Hi! We're Steven, Alex, Madison, Gabriella, and Raul, a close-knit, local property management team based right here in Austin. We are a full-service, boutique-style vacation rental management company, focused on serving our local Austin community with one-on-one, personalized Airbnb and Vrbo property management.

We believe in mixing a personal touch with the latest technologies and data-driven strategies to ensure outstanding property performance. We have years of experience in customer relations, marketing, project management, and advertising, so we know exactly how to promote properties and attract high-quality guests.


At Grand Welcome of Austin, our mission is to provide exceptional vacation rental property management services that prioritize the unique needs of each of our four clients:

  • Guests: We strive to create unforgettable experiences by offering seamless stays, exceptional customer service, and access to the best local vendors and attractions.
  • Owners: We partner with real estate investors and second home owners to provide unparalleled care for their properties and maximize their returns.
  • Properties: We are committed to ensuring that every property under our management is meticulously maintained, fully optimized, and always up to our high standards.
  • Local community: We believe in promoting economic growth and community development by working closely with local vendors and organizations, and by supporting charitable initiatives that make a positive impact in the areas we serve.

Gabriella Riska

Director of Business Development

About Me

I'm Gabriella, the Senior Director of Business Development at Grand Welcome Austin. I was born and raised in Southern NJ and earned my Hospitality degree from the College of Charleston in SC. I've developed a deep passion for this ever-evolving field with six years in the short-term rental industry and fifteen years in the hospitality industry. I find immense satisfaction in helping owners maximize their investments.

What I Love About Austin

I love dining at Lonesome Dove and Red Ash, two restaurants that I always enjoy. And for relaxation, there's nothing better than a day spent at Barton Springs or Lake Travis.

Madison Byron

DIRECTOR OF Operations

About ME

I'm Madison, the Director of Operations at Grand Welcome Austin/Hill Country. Born and raised in Charleston, SC, I graduated with a business degree from the University of South Carolina. My career path has led me through real estate sales and into the short-term rental industry, where I've spent the last three years.

My journey with Grand Welcome began as General Manager in Austin/Hill Country. This hands-on experience has been invaluable, equipping me to better support my teams of General Managers across all our markets. I find immense satisfaction in the dynamic nature of this industry and the opportunities it presents.

What I Love About Austin

Away from work, I treasure time spent with friends and family, whether out on the boat, trying new restaurants, or enjoying concerts. Regarding my favorite things in Austin, I love the vibrant music scene, the beautiful outdoor spaces like Zilker Park and Barton Springs, and the city's unique food culture. There's always something new and exciting to try from BBQ joints to gourmet food trucks. I'm thrilled to bring my passion for these communities to my role at Grand Welcome.

Raul Contreras

General Manager

About ME

Hello! My name is Raul, and I am the General Manager of Austin, Texas, at Grand Welcome. I grew up in Phoenix, Arizona, and moved to Austin from Portland, Oregon, in 2013. I am incredibly grateful to call Austin home for the last ten years.

I hold a bachelor's degree in social work, which has proven helpful in my ten years of experience in the vacation rental industry. I have enjoyed this industry's many aspects and have taken on various roles throughout my career. However, what I love most about this business is the people I have met along the way, including owners, guests, and co-workers. I look forward to meeting many more!

What I Love About Austin

When not working, I enjoy spending time with my family and taking my three dogs to Zilker or Commons Ford for a swim. I love day trips exploring hiking trails, discovering new BBQ spots, and visiting wineries in the Hill Country.

Steven Brown


About ME

Hi there, I'm Steven Brown, a proud Texan, and a U.S. Army Veteran. I've served my country with honor, and now, I'm serving the vibrant community of Austin with my short-term vacation rental business, Grand Welcome Austin. I've always been passionate about promoting the spirit of the live music capital of the world, and through my business, I aim to make every visitor feel right at home.

I'm also actively involved in organizations such as Hospitality Austin, Austin Small Business Association, Austin Short-Term Rental Association, and the Army Aviation Association of America. I believe in the power of community and collaboration, and I'm always eager to connect with like-minded individuals and businesses. I look forward to the opportunity to meet and work with you!

What I Love About Austin

When I'm not busy, you can catch me wandering around Zilker Park, paddling on Lady Bird Lake, and indulging in some of my favorite local cuisines, such as Terry Black’s BBQ or Opie’s BBQ in Spicewoood, TX.

Alex Buchanan


About ME

Hello there, I'm Alex, the proud owner of Grand Welcome Austin. I was born and raised in Easton, PA, and later graduated from Penn State University.

My passion for aviation led me to serve as an Aviation Officer and Helicopter Pilot for nine years. This experience instilled a sense of discipline and commitment that I now apply to my business.

Eventually, my journey brought me to Austin to open Grand Welcome Austin. My wife Kerry, stepdaughter Lana, son Olympiu, and our two dogs make our home a lively and loving place.

Now, I'm dedicated to providing a grand welcome to all visitors of Austin through my short-term vacation rental business. I look forward to welcoming you to our vibrant city!

What I Love About Austin

When I'm not at work, you'll often find me hiking the trails of Mount Bonnell, exploring the exhibits at the Bullock Museum, or enjoying a meal at one of my favorite local spots, Veracruz All Natural.