About

Airbnb & Vrbo Vacation Rental Management for Austin

Hi! We're Steven, Alex, Gabriella, Delaney, Matt, Samantha, Madison, Joanne, and Taylor, a close-knit, local property management team based right here in Austin. We are a full-service, boutique-style vacation rental management company, focused on serving our local Austin community with one-on-one, personalized Airbnb and Vrbo property management.

We believe in mixing a personal touch with the latest technologies and data-driven strategies to ensure outstanding property performance. We have years of experience in customer relations, marketing, project management, and advertising, so we know exactly how to promote properties and attract high-quality guests.

At Grand Welcome Austin, our mission is to provide exceptional vacation rental property management services that prioritize the unique needs of each of our four clients:

I'm Gabriella, the Senior Director of Business Development at Grand Welcome Austin. I was born and raised in Southern NJ and earned my Hospitality degree from the College of Charleston in SC. I've developed a deep passion for this ever-evolving field with six years in the short-term rental industry and fifteen years in the hospitality industry. I find immense satisfaction in helping owners maximize their investments.

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Our Austin Airbnb & Vrbo Property Management Team

“At Grand Welcome Austin, we aim to provide personalized, boutique-style vacation rental management services to property owners in Austin and Highland Lakes, TX. We utilize robust local partnerships and advanced technology to ensure top-notch housekeeping and maintenance. We aim to create a unique property management experience customized to your objectives while maintaining Austin's vibrant and welcoming spirit.”

🤝 Our Mission

Tatum Heiliger

Senior Director of Business Development

About Me

Hi! I’m Tatum, Senior Director of Business Development for Grand Welcome Austin. With a background in education and leadership, my career has always been centered around building strong relationships and delivering meaningful results. Having stayed in hundreds of short-term rentals across the U.S., Europe, and Africa, I bring a guest-first perspective that helps properties stand out. I use that insight to help homeowners increase bookings, improve guest experience, and maximize their return with a strategy that actually performs.

What I Love About Austin

With two littles under 2, Austin has been such a fun place for our family. We’re always out doing something, whether it’s the zoo, riding the train at Zilker Park, letting the kids splash around on the shallow side of Barton Springs, or getting outside on the trails at Lady Bird Lake.

Kendall Harris

General Manager of Austin, TX

About Me

My name is Kendall Harris, General Manager for Grand Welcome Austin. I come with a strong background in leadership and operations management, having spent over 10 years as an officer in the United States Army and managing teams across a variety of industries. I’m passionate about building strong relationships and ensuring our program runs smoothly and successfully for everyone involved.

What I Love About Austin

As a family man, I feel like Austin is the perfect fit for me. This city offers the best of both worlds—plenty of family-friendly activities during the day and exciting options for date nights with my wife or outings with friends. Whether it's renting a kayak and floating down Lady Bird Lake, enjoying a picnic with loved ones at Zilker Park, or hiking Mount Bonnell, Austin has something for everyone. And of course, during college football season, we're heading downtown to catch a game at DKR Texas Memorial Stadium. At night, we love experiencing live music at iconic venues like ACL Live, Stubb's, or Mohawk. My all-time favorite activity is enjoying a good laugh at Cap City Comedy Club at The Domain. I'm thrilled to bring my love for this amazing city to my role as the General Manager at Grand Welcome. “Texas Forever!”

Jayda Hamilton

General Manager of Highland Lakes, TX

About Me

Hi, I’m Jayda! I’m the General Manager for Highland Lakes and a proud local who grew up right here in the area. I’ve had the privilege of watching Highland Lakes grow into the vibrant destination it is today, and I truly love being part of that journey. With over five years of experience in the short-term rental industry, I’m passionate about caring for homes as if they were my own while creating exceptional experiences for every guest. Supporting local homeowners and helping them succeed while showcasing everything our lake communities offer is incredibly rewarding.

What I Love About Austin

What I love most about the Highland Lakes is the lifestyle, spending days on the water boating, skiing, or tubing, then heading to a lakefront restaurant to catch a Hill Country sunset, which never gets old around Kingsland. Living and working here lets me share this place with guests and helps owners feel comfortable knowing their home is in local, knowledgeable hands.

Madison Byron

Director of Operations

About Me

I'm Madison, the Director of Operations at Grand Welcome Austin/Hill Country. Born and raised in Charleston, SC, I graduated with a business degree from the University of South Carolina. My career path has led me through real estate sales and into the short-term rental industry, where I've spent the last three years. My journey with Grand Welcome began as General Manager in Austin/Hill Country. This hands-on experience has been invaluable, equipping me to better support my teams of General Managers across all our markets. I find immense satisfaction in the dynamic nature of this industry and the opportunities it presents.

What I Love About Austin

Away from work, I treasure time spent with friends and family, whether out on the boat, trying new restaurants, or enjoying concerts. Regarding my favorite things in Austin, I love the vibrant music scene, the beautiful outdoor spaces like Zilker Park and Barton Springs, and the city's unique food culture. There's always something new and exciting to try from BBQ joints to gourmet food trucks. I'm thrilled to bring my passion for these communities to my role at Grand Welcome.

Samantha Maher

Guest Service Manager

About Me

Hey there! I'm Samantha Maher, your Guest Service Manager here at Grand Welcome Austin. I was born and raised in Connecticut, where I also earned my Management degree from Sacred Heart University. With a decade of customer service experience under my belt, including six years dedicated to building and managing successful teams, I'm all about making every guest feel like they're stepping into their dream home when they stay with us. Nothing makes me happier than seeing those five-star reviews roll in, knowing I've helped create unforgettable experiences! I'm passionate about the short-term rental industry and thrive on helping property owners make the most of their investments. With my commitment to excellence and knack for building genuine connections, I'm here to ensure every stay with Grand Welcome Austin is nothing short of fantastic.

What I Love About Austin

Austin’s food scene and warm hospitality make it an incredible place to host guests.

Cat Marx

Accounting Manager

About Me

Hello, I’m Cat Marx, the Accounting Manager at Grand Welcome Austin. Before joining Grand Welcome Austin, I spent a decade as a teacher. My growing interest in accounting led me to transition from education to finance, a move that culminated in my current role, where I apply my diverse skills and experiences to manage and oversee the company's accounts payable operations. I look forward to partnering with you and helping you achieve your financial goals with your short-term rental.

What I Love About Austin

The food scene is incredible, and my favorite has to be the breakfast tacos at Vaquero Taquero.

Taylor Porter

People Manager

About Me

Hi, I'm Taylor Porter, People Manager for Grand Welcome Austin and Highland Lakes. I'm an Oklahoma native, but I have roots around the world. I spent nine years in the U.S. Army, serving in various roles that shaped my commitment to excellence, adaptability, and teamwork. Today, I bring that same dedication to my role as People Manager, where I focus on fostering a workplace culture that empowers individuals and teams to thrive. I’m passionate about success, building meaningful connections, and helping others reach their full potential.

What I Love About Austin

Austin and Highland Lakes offer the best of both worlds for me—an exciting city vibe with the calming beauty of rolling hills and wildflowers just a short drive away. Whether I’m savoring live music downtown or hiking through the countryside, it’s a place that fuels my spirit.

Joanne Oh

Marketing Manager

About Me

Hi, I’m Joanne, Marketing Manager for Grand Welcome Austin . Before this, I spent 8 years in the Army, where I developed a strong foundation in leadership, strategy, and adaptability. Now, I’m channeling that experience into something I’m truly passionate about—helping businesses grow and thrive. I love how marketing allows me to connect with people, tell meaningful stories, and create experiences that matter.Hospitality is such a dynamic and rewarding space, and I’m excited to bring fresh ideas, collaboration, and a hands-on approach to our team as we deliver exceptional results.

What I Love About Austin

Austin is such a fun and vibrant city, but what I love most is its balance with the natural beauty of Highland Lakes. Whether it’s paddleboarding on Lady Bird Lake, catching live music downtown, or escaping to wineries and hiking trails in the surrounding hills, there’s always something new to experience.

Steven Brown

Owner

About Me

Hi there, I'm Steven Brown, a proud Texan, and a U.S. Army Veteran. I've served my country with honor, and now, I'm serving the vibrant community of Austin with my short-term vacation rental business, Grand Welcome Austin. I've always been passionate about promoting the spirit of the live music capital of the world, and through my business, I aim to make every visitor feel right at home. I'm also actively involved in organizations such as Hospitality Austin, Austin Small Business Association, Austin Short-Term Rental Association, and the Army Aviation Association of America. I believe in the power of community and collaboration, and I'm always eager to connect with like-minded individuals and businesses. I look forward to the opportunity to meet and work with you!

What I Love About Austin

When I'm not busy, you can catch me wandering around Zilker Park, paddling on Lady Bird Lake, and indulging in some of my favorite local cuisines, such as Terry Black’s BBQ or Opie’s BBQ in Spicewoood, TX.

Alex Buchanan

Owner

About Me

Hello there, I'm Alex, the proud owner of Grand Welcome Austin. I was born and raised in Easton, PA, and later graduated from Penn State University. My passion for aviation led me to serve as an Aviation Officer and Helicopter Pilot for nine years. This experience instilled a sense of discipline and commitment that I now apply to my business. Eventually, my journey brought me to Austin to open Grand Welcome Austin. My wife Kerry, stepdaughter Lana, son Olympiu, and our two dogs make our home a lively and loving place. Now, I'm dedicated to providing a grand welcome to all visitors of Austin through my short-term vacation rental business. I look forward to welcoming you to our vibrant city!

What I Love About Austin

You'll often find me hiking the trails of Mount Bonnell, exploring the exhibits at the Bullock Museum, or enjoying a meal at one of my favorite local spots, Veracruz All Natural.